Swiftclean Implements ProspectSoft CRM Software Solution

ProspectSoft CRM software improves information flow at Essex Cleaning Service Provider, Switfclean

Founded in 1982, Swiftclean provides a broad range of contracted cleaning services for air movement an water systems, hygiene monitoring and fire decontamination to factories, offices and hospitals. From offices in Southend and Leicester, mobile teams deliver a unique service around the country. To improve interactions with over 7,500 customers, Swiftclean needed to replace a dated contact

Key facts Industry: Industrial cleaning services No of staff: 50 Accounting System: Pegasus Opera II Previous CRM System: Connections

Priorities for CRM Software Improved customer information flow between departments Manage customer problems efficiently Access to information for field staff Analyse key performance indicators

After reviewing several CRM systems in detail, Managing Director Gary Nicholls was delighted by ProspectSoft's modular structure and mobile operation, as well as its close integration with Pegasus Opera. It matched Swiftclean's requirements ideally for enhanced customer communication, as well as the need for continuity in processes. The main reasons for selecting ProspectSoft CRM were:

• ProspectSoft CRM Solution provides smooth and reliable information flow between all departments including office and mobile users
• Integration with the accounts system makes sales ledger information accessible to users in the office and on the road
• The CRM system's problem management module ensures all pre and post-sales issues are logged and addressed effectively
• ProspectSoft CRM Software's reporter enables Swiftclean to analyse all key performance indicators at any time

Customer information is now available to all departments. At a customer's site, field staff can instantly access notes on customer calls, sales ledger balances, order status, recent correspondence and any problems like service calls. Since the implementation of ProspectSoft CRM, Swiftclean's turnover has increased by 12.5% and net profit by 29%.

According to Gary Nicholls: "ProspectSoft CRM has been a major benefit to the business - we could never return to our old methods."