ProspectSoft
e-CRM |
| CRM functionality over the internet
is provided by ProspectSoft e-CRM |
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ProspectSoft
e-CRM Overview |
e-CRM is an enhancement of ProspectSoft
CRM. ProspectSoft CRM and e-CRM combined, provide the
ability for the simultaneous, 2-way exchange of information.
Customer information can be held locally for rapid secure
access, whilst provision is made for remote access via
the internet. The two systems are synchronised using secure
encrypted emails. |
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The internet offers much more than
just a convenient means of taking an order. e-CRM allows
advanced
Customer Relationship Management over the internet and
brings you closer to your customers. |
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If your business is not simply a catalogue
operation, you will no doubt feel that it is your added
value, better product knowledge and more personal customer
care rather than cheaper prices, that allow you to compete
with larger operators. If so, you won't want the internet
to turn your business into a faceless, uncaring and unresponsive
organisation that does nothing for your customers other
than advertise ever lower prices. |
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e-CRM allows you to provide true customer
care and added value to your customers 24 hours a day,
365 days a year. |
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e-CRM provides a range of functionality
that is automatically integrated with customer database
and makes information available to your staff for them
to act upon - without re-keying the data. |
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ProspectSoft
e-CRM Modules
and Features |
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• Online customer problem or issue logging
• Online
help desk with an InfoBase to suggest solutions to
customer problems
• FAQ lists
• Copy Statements available to customer
• Copy Invoices automatically without troubling your accounts department
• Quotations with the ability for interaction with your sales team to resolve questions before they buy
• Logging and distribution of new sales enquiries |
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