ProspectSoft CRM Software Solutions: XML API Development

As well as the wealth of out-of-the-box functionality, integration and flexibility, ProspectSoft CRM can be further enhanced and extended through an easy to use programmable interface. The ProspectSoft CRM XML API provides industry standard XML access to key business objects as well as the ability to provide custom actions in response to thousands of system events.

These extensions provide ultimate flexibility, from simple popup warnings to two-way integration with other systems and vertical market solutions. Solutions can be off-the-shelf third party solutions (see the web-site solutions Catalogue), or custom created where necessary. XML API solutions are provided in one (or both) of two possible forms: Plug-ins and Add-ons.

• XML API Plug-ins
• XML API Add-ons
• Can my requests be met?
• How easy is it?

Through reacting to any of thousands of system events, such as button clicks, windows opening, data being loaded, etc, third-party applications can extend or override standard ProspectSoft CRM functionality. Plug-ins can access any ProspectSoft CRM data or function as well as displaying custom screens and accessing custom data.

XML API Add-ons are solutions that run outside of the ProspectSoft CRM application, either as part of another application or as stand-along applications. Add-ons can provide other members of staff who primarily use another application such as an accounting system to access ProspectSoft CRM data and functions such as customer problems, sales leads or quotes, without having to separately log in, significantly improving communication throughout an organisation.

Stand-alone applications can be complete applications providing specialist interfaces for particular users or departments, accessing ProspectSoft CRM functions and data as well as other systems and databases, or perhaps just simple utilities to help administer a system, for example re-aligning territories by user-specific criteria.

With the total flexibility offered by the XML API, the standard options available from ProspectSoft and the skill of our many accredited development partners, the range of solutions is limitless, and restricted only by perception.

Existing ProspectSoft and 3rd Party developments will meet the majority of requirements. Some simple solutions are even provided as free downloads. Beyond the existing developments, minor tweaks as well as custom solution development can be undertaken by a range of accredited developers. More about the range of available XML API Options…

Examples of successful XML API implementations can also be found within the many ProspectSoft CRM success stories. More about CRM Success Stories...

For more information on the currently available 3rd Party developments contact us, or contact your reseller to discuss the right solution for you.

The XML API takes away much of the complexity of programming with a database, managing connections, settings and transactions, while providing easy access to business objects such as customers, projects, quotes etc. Business rules are automatically applied to ensure data integrity, but all system data and functions are made available.

While the XML API is primarily aimed at resellers and 3rd Party developers, customers who have the appropriate skill sets could consider joining the developers program and managing their own development projects.